Refund & Cancellation Policy
Last updated: 15 October 2026
We want you to be completely happy with your order. This policy explains cancellations, problems with an order, and refunds.
Cancelling an order
You can ask us to cancel an order before it is dispatched by contacting us with your order ID. A cancelled order is refunded in full. Once an order has been dispatched it can no longer be cancelled, but you can report a problem as described below.
If there is a problem with your order
If your order arrives damaged, is incorrect, or you have a quality concern, please contact us within 7 days of delivery with your order ID and, where possible, a photo of the product and its packaging. After checking, we will replace the item or refund you.
Food safety
Because our products are food for babies and toddlers, we may not be able to accept returns of items that have been opened or used, except where there is a quality problem with the product.
How refunds are made
- Approved refunds are returned to the original payment method (UPI, card or net banking).
- After we process a refund, your bank or payment provider typically takes 5–7 business days to show it in your account.
Failed or duplicate payments
If money was deducted from your account but your order was not confirmed, the amount is normally returned automatically by the payment provider. If it has not reached you after 7 business days, please contact us with the payment details.
Contact us
Use the Contact Us form on our homepage and we will get back to you.